Frequently asked questions
- Contacting Human Resources
- Checkin online
- Booking a padel court
- Using the facilities after check-out
- Restaurant and dining opening hours
- Booking the spa or swimming pool
- Reception opening hours
- Booking at the restaurant or bar
- Distance to the airport
- Pest-control treatments
- Kampaoh
- Cashless payments and wristbands
- Babysitting service
- Late check-out
- Medical assistance
- Areas where dogs are allowed
- Is there a dog exercise area?
- Adding fences, safety gates or children's bed guards
- Restaurant reservations
- Buffet or à la carte: what is available today?
- Is there a hairdryer?
- Extra towels
- Spending the day at another resort
- Excursions
- PortAventura tickets
- Food at your cabin: takeaway and collection
- Booking sports courts
- Safe
- Accessing the resort outside arrival hours: entrance barriers
- Day passes and pool access for non-residents