Frequently asked questions
- Accessing the resort outside arrival hours: entrance barriers
- Day passes and pool access for non-residents
- Reception telephone numbers
- Power sockets near the bed
- Laundry area
- Edades niños miniclub
- Night-time emergencies when reception is unstaffed
- Monthly entertainment programme
- Bookings for the following year
- Hiring paella pans and barbecue equipment
- Winter heated-pool prices and information
- Is there a check-out charge?
- How do I join the club?
- How do I redeem club points?
- How can I check how many points I have?
- How do I move up a membership level?
- How do I change my club password?
- How can I view my previous bookings?
- When will payment be taken if I want to pay before arrival?
- Tourist tax
- Can my young child stay in the same room without counting as an extra person?
- What does a pitch include at each resort: water, electricity and Wi-Fi?
- Can I add or remove meal plans once I am at the resort?
- Can I link two bookings so the accommodation is next to each other?
- Which cabins or rooms are adapted for wheelchair users?
- Are the swimming pools adapted for people with reduced mobility?
- How do I book through the club?
- How do I add a discount code?
- Can I make a club booking by phone?
- Can I add a discount code by phone?